Privacy Policy

Alojoeste Lisboa is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website and our local accommodation services.

1. Information We Collect

We collect the following types of information:

  • Personally Identifiable Information: Includes your name, email address, phone number, postal address, date of birth, payment information (such as credit card details), and other information you provide to us when making a reservation, creating an account, or communicating with us.
  • Reservation Information: Details about your accommodation reservations, including stay dates, property location, number of guests, and any special requests.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To process your reservations, provide customer support, manage your account, and ensure your stay.
  • Communications: To communicate with you about your reservations, send important updates, answer your questions, and provide promotional information (with your consent).
  • Marketing: To send marketing emails and newsletters about special offers, new accommodations, and other news that may be of interest to you (with your consent).
  • Security: To protect the security of our Site, Services, and users, detect and prevent fraud and other illegal activities.
  • Legal Compliance: To comply with our legal obligations, such as responding to requests from government authorities.

3. Sharing Your Information

We may share your information with the following categories of recipients:

  • Accommodation Owners: We share relevant information about your reservations with the accommodation owners to ensure a proper stay.
  • Service Providers: We hire third parties to provide services on our behalf, such as payment processing, data analysis, sending emails, and customer support. These service providers have access to your information only to perform their tasks and are obligated to protect your information.
  • Marketing Partners: We may share information with marketing partners to present you with relevant offers and promotions (with your consent).
  • Legal Authorities: We may disclose your information if we are required to do so by law or in response to a valid legal request.

4. Security of Your Information

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, misuse, alteration, or destruction.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request the correction of inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, under certain conditions.
  • Restriction: You have the right to request the restriction of the processing of your information, under certain conditions.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Objection: You have the right to object to the processing of your personal information, under certain conditions.
  • Withdrawal of Consent: If you have given your consent to the processing of your information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided below.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend that you read the privacy policies of all websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices. We will post the updated version on our Site and indicate the date of the last update. We recommend that you review this Privacy Policy regularly.

9. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

Alojoeste Lisboa

Lisboa@alojoeste.com

+351 916 034 701

Last Updated: 2025-02-25